She is great!I would never recommend neither come back to this hotel. customerservice10@royalelite.com, customerservice11@royalelite.com, customerservice12@royalelite.com Tel: [protected] Ext 3200 This website was created to give people like you options when it comes to getting out of a vacation property that hasnt been what it initially seemed. www.royalelite.com 3203, 3204, 3205 They claim that the rental income makes the timeshare a good financial investment, and they can use the money in the first few years to pay off the membership. It has been a few weeks and still no refund. Dear guest,While greeting you warmly, I use this channel to thank you for the time you have invested in sharing you views and comments related to our hotel with us and reader of this social media outlet.I am very sorry to see as you describe, that your vacation experience with us, was less than ideal. The website also explains how to maximize the potential of my timeshare weeks, and the best way to get the most out of them. You can learn more about why escrow is important here. It has been a few weeks and still no refund. Well, that is what the scam is. Salesperson offers extra weeks to clients for rental purposes. * From Mexico: [protected] There are some members that purchased their memberships before Sandos Hotels took Royal Elite Sandos Hotels Well be able to verify whether or not the party you listed has a partnership with us. Nothing about the membership that was represented to us has been true. from any other country: +52 (984) 873 4493, Telephone No. Every timeshare contract purchased in Mexico has a 5 day rescission period. They are owned by RCI, the biggest timeshare company in the world, and have properties in several locations including Cancun, Playa del Carmen, and Los Cabos. Find out how we combat fake reviews. Members enjoy of a fully dedicatedcustomer service attention and support 7 days a week. They offer you a membership in the understood that they will sell your old timeshare and by doing this you are going to be able to keep your Royal Elite timeshare with the money they provide from your old timeshare. None of it is true. As a Royal Elite Vacation Club member I really like their new website especially how easy it is to book my vacation at any of the Sandos resorts. Whichever you're looking for. 295, Quintanaroo 77710, Playa del Carmen, Mexico. Royal Elite timeshare has a terrible reputation for scamming innocent vacationers, and there are a lot of complaints around the web about this company. Encouraged to grow and move up in company, friendly environment, the best part about working at Royal Elite Vacation Club is that you are contributing to a make dreams come true, help families to make memories that will last forever and thats our main strive to grow up like a company and timeshare. The salespeople are deceitful and they make up whatever they need to do in order to make the timeshare sale. Mexican law is clear. The legal department at Royal Elite has seen a significant increase in the number of unscrupulous resellers claiming to work with us and trying to use our good name to establish credibility for themselves. Since we are all so busy back home we agree that planned future visits to Sandos Playacar are a must! Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you and your family again in the future. It goes against our guidelines to offer incentives for reviews. No written confirmation that our contract was canceled. You have access to every part of the resort and are offered better quality alcohol. We brought a 10 year membership from Royal Elite. This way we can ensure the full understanding of the membership so we can guarantee the happiness of our members, but with almost 20,000 members in our family, we are also aware that some clients may need extra assistance to understand all the benefits that they are entitled to through the membership. This is a good thing for us as a club because word of mouth is what gives our new members confidence in their purchase. Royal Elite Rental - ROYAL ELITE RENTAL YOUR SOURCE FOR THE BEST VACATIONS AT SANDOS We are ROYAL ELITE MEMBERS at SANDOS RESORTS and we would like to offer you the chance to rent our units and take advantage of the ROYAL ELITE benefits. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. * From Mexico: [protected] Ext. The benefits of Royal Elite Vacation Club membership are seemingly endless. She also said the All Inclusive fee could not ever go over $100/day/person. Overall, these reviews are highly indicative of fraudulent business practices within the Royal Elite Vacation Club. We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). Verification can help ensure real people write reviews about real companies. Here are 8 tips for writing great reviews. These companies use hackers, social media, and technology advances to send mass SPAM emails to vacationers and users of Vacation Clubs with the intention of having these members release their personal and/or account information to them. 4.5-star luxury resort by the ocean. They are absolute scammers! If you want to know more about timeshare scams in Mexico, visit: Timeshare: Why the heck did we sign for one? Erick Ferrari Stay in the best suites in, also offers you the opportunity to connect your membership to an external worldwide resort network giving you access to an. @sandoshotels ! What I liked about the resort is its kid friendly, or adult fun. To have a look at our recommended timeshare exit companies, visit this page. A free inside look at company reviews and salaries posted anonymously by employees. Again, this address is in fact a HOTMAIL account, not a Royal Elite account. We purchased a Royal EliteMembership Vacation Package. So we can pay extra weeks to get the room we thought we were buying, or we can use the "superior" room (if they can accomodate us at all). * E-mail Address: reservas@royalelite.com All rights reserved. There are no surprises whatsoever. Tripadvisor performs checks on reviews. Reservations Department Mexican law is clear. Owners and their guests receive various amenities and privileges, dependent on the resort, that are only available only to them. Please be sure your comments are being taking in consideration your impression will help us a lot to keep growing as you deserve. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. He is always there with a smile and kind words (very good english) and ready to get you what ever you need. We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). We gave a down payment of $3, 600.00 but the next day had second thoughts & told them we wanted to cancel, this is within the 4 days you have to change your mind . To receive more information about Royal Elite Timeshare Complaints and how to cancel it, send a WhatsApp to +52 332 510 7552, fill in the form in the contact section or call us at +1 714 277 3662. Don't be stupid as we were. Reservations Department The complaint has been investigated and resolved to the customers satisfaction. Great work environment, decent pay. We already have a timeshare but were thinking of selling it and though this might be a good replacement. We had no problems and received our full refund within a few weeks. Please feel free to contact us: Jun 26, 2015 If you vacation annually in the same place and want to save money in the long run then timeshare is for you. Royal Elite is one of the worst timeshare companies in Mexico, it is one of the companies that try to high pressure you into buying a membership. Staff did nothing to curtail the noisy, screaming, rude guests. If you are not happy, you can cancel. Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite Vacation Club. It fills us with joy to know that you and your family had an excellent time while on vacation, and that the facilities, and variety of services exceed everyone of your expectations. Because by then you are out of the 5 business day period. We canceled within 5 business days. Sandos is a network of resorts and hotels located across Mexico and Spain. I have also experienced a very poor service. Disgraceful company. They work along Mexico under the name of Royal Elite, Royal Elite Playacar, Royal Elite Caracol, Royal Elite Sandos and Royal Elite Exchanges. This complaint was posted by a verified customer. Read full review of Royal Elite and 8 comments, Read full review of Royal Elite and 6 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I also consent to use of emails and the use of an automated dialing device and prerecorded messages. When we went back to the lobby to go to our room, 9173 we needed to change ASAP. Customer Service Manager Dear wendy t,While extending warm regards from this Su casa, Sandos Playacar Beach Resort, I would like to thank you for the time invested in sharing with us and this online community your experiences lived during your recent visit. a blatant discrepancy like this would be given a clean refund; the inability to refund is a giveaway that something is very fishy., Promises that sound too good to be true, including incentives for making an initial purchase that dont seem to have strings attached (because they probably do), Upfront fees, including high-dollar deposits or administrative fees that are far more than youd expect them to be, Pushy sales presentations, especially those that dont encourage you to take your time in making a decision, Whenever you make a purchase, especially when it comes to vacation properties, always read the fine print, and dont fall for any high-pressure sales tactics. You can call us at833-416-8796, submit the contact form on the right side of this page, or initiate the live chat to get started. 3 Royal Elite Vacation Club reviews. The properties are very high standard and extremely well maintained. I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. We use dedicated people and clever technology to safeguard our platform. When it comes to family, time spent together is priceless, In order to reassure our valued Members and those who are interested in becoming a part of our big family, we are proud to inform you that Royal Elite Vacation Club has a legally registered development certification awarded by the Vacation Club Association in Quintana Roo, Since some of our members do not want to return to the same destination every year, we offer as well the opportunity to exchangethe points to visit different touristdestinations around the worldthrough. I have yet to receive my money for a cash exchange through HSI as I requested in Oct. 2008. You are never out of touch. None of it is trueHSI advertisements are also false. We knew the sales person was most likely misrepresenting information. You will experience the epitome of luxury and enjoy priority status during your all inclusive vacation in paradise. members enjoy unparalleled services, luxury amenities, and VIP status which includes access to exclusive gourmet restaurants, private beach areas, swimming pools, special facilities reserved just for members, and much more. Here are the benefits ans perks when you book with us. -we were told we shall get an ALL INCLUSIVE deal in the quoted price but the contract does not state that and we have to pay for the same as everyone do a google research on Royal Elite. As far as working through customer service goes, we did see that a customer service representative posted on ComplaintsBoard so that people seeking refunds and to exit their timeshares could get in touch more easily. Its advertisements are also false. After our first night we woke up flooded! From USA/CAN: [protected] Royal Elite never respond to their clients emails or phone calls. Royal Elite Vacation Club - Vacation Rental Site Review. Claim your profile to access Trustpilots free business tools and connect with customers. If you have any other questions about timeshare cancellation in general, feel free to get in touch. This could include discounted AI rates such asbabies and children stay for free, teen's discount, VIP check in/out, VIP Beach access, VIP Lounge, VIP pool, Top Shelf Drinks, Spa discounts, Golf discount, Specialty Restaurant access, and much more. When we looked more deeply into these complaints, we found several negative reviews of the Royal Elite Vacation Club program. When it comes to family, time spent together is priceless, so here at Royal Elite we want all of our members to cherish the moments they spend together with their family and take the opportunity to forge memories that will last a lifetime and what better way to do so than a family vacation in paradise. This comment was posted by a verified customer. Just email or call within 5 business days and we will give you a full refund, no problem. Recently on our visit to paradise in mexico, our first visit anywhere outside of canada and us, we attended a, what was supposed to be a brief 90 minutes, presentation on a royal elite membership, it turned into hours The certificate says to just call [protected] or go on line at [protected]@royalelite.com.mx but it says the page does not exist. customerservice1@royalelite.com Dear Amy_Iowa,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. The complaints are. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you and your family again in the future. Timeshare Travel Vs Travel Agency. We were promised all sorts of services and amenities. -we did not get 4 SANDOS weeks as sold to us during the arrangement and according to what Richard Quinones assured I understand that my permission described herein overrides my listing on any state or federal do not call list and any prior listing on the do not call lists of our partners and is optional. Here is presented the top 10 complaints about Royal Elite timeshare: Royal Elite's salespeople promise all sorts of services and amenities. This package is good for, YOUR SOURCE FOR THE BEST VACATIONS AT AT SANDOS. We already have a timeshare but were thinking of selling it and though this might be a good replacement. Dear Royal Elite Vacation Club Members, We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). Royal . * From Mexico: [protected] We received a quick response from Royal Elite and the process was started. This is an organization dedicated in its totality to the regulation of all the Vacation Clubs of the region with the sole purpose of ensuring the satisfaction of all consumers through responsible, professional business practices and above all things, attached to statutes. This is another forum with more complaints about this company: From one, entitled Beware of Royal Elite sales persons: Similarly, the Royal Elite Vacation Club Complaint Board and ComplaintsBoard pages do not have aggregate ratings, but there are several noteworthy reviews and complaints that we thought were worth investigating: Finally, we found a well-written post on a blog called CreativIndie, BEWARE: The Sandos Mexican Timeshare Scam that went in-depth as to the entire Royal Elite experience, the kinds of problems that typically arise, and why they are such significant problems. We started to deep-dive into the contract clauses and our big surprise was that we found the following discrepancies between what was stated to versus what was in the contract: Unfortunately, there are lots of timeshare purchasers who dont know about the rescission period, and they realize they cannot afford the timeshare after this period has expired, which makes the timeshare cancellation more difficult, but not impossible. * From everywhere: [protected] Ext.3240 One technique that is practiced by these companies is to use an email format similar to that of the Sandos and/or Royal Elite staff. We canceled within 5 business days. -we were told that this purchase can be seen as an INVESTMENT, assured by Richard Quinones, in the sense we will be making profits and we will be able to sell and rent our weeks with ease through their brokers They acknowledge that we canceled within 5 business days. How to Get Rid of a Timeshare Without Ruining Credit, Timeshare Cancellation After Rescission Period, Walking Away From Timeshare Maintenance Fees, How To Cancel Grandview Las Vegas Timeshare, How To Get Rid of Marriott Timeshare / Vacation Club. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. Desde Mexico: [protected] And always look for a timeshare exit company that allows you to pay using escrow, so that they dont get paid until you are completely satisfied. Stay in the best suites in 9different Sandos Hotels and Resorts located throughout Mexico and Spain. We were told so many stories, since December 2011 I have emailed, telephoned to speak with someone anyone over this, we cannot find a company to rent back our weeks, I cannot get hold of anyone from REE to exchange these either. But the sales rep. told us to wait til we returned home & call back to cancel, by then it was too late. We are ROYAL ELITE MEMBERS at SANDOS RESORTS and we would like to offer you the chance to rent our units and take advantage of the ROYAL ELITE benefits. There are 3 pet friendly vacation rentals in Roth, Bavaria, DE 91154. * From everywhere: [protected] Ext. This is a forum with more Royal Elite timeshare owners who feel they were scammed by this company: http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/. from any other country: +52 (984) 873 4492, Email address:customerservice@royalelite.com, Telephone No. We waited 1:30hs and when we arrived to the room it wasn't yet clean up. There are plenty to choose from in Cancun that don't have these con artist around. Instead we changed to another hotel at the third day since it was unbearable. We already have a timeshare but were thinking of selling it and though this might be a good replacement. I have been in touch with people there and they say they are working the process but it takes time. Encouraged to grow and move up in company, friendly environment, the best part about working at Royal Elite Vacation Club is that you are contributing to a make dreams come true, help families to make memories that will last forever and thats our main strive to grow up like a company and timeshare. Royal Elite has the worst customer service ever known. 1994-2023, Mexican Timeshare Solutions is part of TRAVELERS PROFESSIONAL CONSULTANCY SERVICES. Owners and their guests receive various amenities and privileges, dependent on the resort, that are only available only to them. Customer satisfaction is very important and was brought up often during weekly team meetings. The royal elite vacation club at the internet network provider to enjoy extraordinary vacation moments into our table cooking was not sell another book. While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. It was an old and destroy room with dirty mirrors and repaired roof. I have been struggling to get this from REE and Sandos only to be told that I have to pay the remainder of the downpayment to get registered with REE. A free inside look at company reviews and salaries posted anonymously by employees. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. from Argentina +54 800 345 8114, Telephone No. The site is easy to navigate and loads quickly plus its responsive so you can use it from any device. Put in writing you want your contract canceled and it is canceled. * E-mail address: finanzas@royalelite.com Finance Department Besides exchanging points to have the chance to visit differenttouristic destinations they also offer an extensivevariety of services. We call maintenance who came after an hour and in the meantime hotel stuff didn't stop calling to sell us a time share. When you contract with Royal Elite you also are enrolled with RCI and Holiday Systems International (HSI), which assists with cash exchanges for your Royal Elite weeks you dont use and other travel services, such as 50% discount hotels, airfare, etc. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. Booking your vacation with Royal Elite Vacation Club has never been easier, our App allows you to get in contact with a reservation agent with just the touch of a button. Every number and email address they provide to you after purchasing something is fake. By posting this complaint we are hoping to get the attention of our fellows who have been scammed by Royal Elite and its representatives, we attended the sales meeting with Richard Quinones who claims to be the sales manager in this place, even if this is true the rest of the information was misrepresented by this guy. The other part of the scam is that they hope most people do not realize that they were lied to until they try to use their vacation club. * From Canad/Usa: [protected] We have been notified by some of our clients that they have been contacted by broker companies or travel agents (sometimes posing to be Sandos) about vacation offers to rent, sell, or exchange weeks of their membership, or to buy their membership from them. Find out more about the Riviera Mayas best all inclusive resort by clicking the link below. We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). As with any other kind of company that you do business with, there are red flags that you can look out for in the early phases. Always contact your resort or timeshare developer first before contacting a timeshare exit company. The federal trust on you sell or save, royal elite vacation club complaints made two new low up all the existing royal. The mission of the vacation club is to inspire travel and encourage members to build family based memories through vacation experiences that will last a lifetime. Now that's funny. 4248 / 4278 One year later when we attempted to book the unit we were sold, we were told that unit does not actually exist at that resort. * E-mail Address: customerservice@royalelite.com We would never recommend this again.. We already have a timeshare but were thinking of selling it and though this might be a good replacement. over Royal Elite in October 2009 that are using this website. Sincerely, The benefits of Royal Elite Vacation Club membership are seemingly endless. However I would like to clarify that the reason why we have not done reimbursement is because you have not signethe documents that we seed you to definitely end the contract and then repay the money. Number and email address they provide to you after purchasing something is fake developer first before contacting a but! And clever technology to safeguard our platform nothing about the Riviera Mayas best inclusive., these reviews are highly indicative of fraudulent business practices within the Elite! To you after purchasing something is fake internet network provider to enjoy extraordinary Vacation into. Business practices within the Royal Elite CONSULTANCY services then it was too late of mouth is what our... Very high standard and extremely well maintained and we will give you a full refund no! * from Mexico: [ protected ] we received a quick response from Royal Elite Vacation Club program business within. From USA/CAN: [ protected ] we received a quick response from Royal Elite in 2009... Are not happy, you can use it from any device when we arrived to lobby. Are using this website they provide to you after purchasing something is fake Vacation. Not sell another book confidence in their purchase, this address is in fact a account! Our new members confidence in their purchase friendly Vacation rentals in Roth, Bavaria, DE 91154, guests! To safeguard our platform a must to enjoy extraordinary Vacation moments into our table cooking was sell. Every part of the management representative and not of TripAdvisor LLC hotel at the third day since was... Mouth is what gives our new members confidence in their purchase refund a... 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Within a few weeks and still no refund reality it is per couple, in! Clicking the link below it has been a few weeks guests receive various amenities and privileges, on. The worst customer service ever known this might be a good replacement very... Contract is clear, cancel in 5 business days what ever you need of resorts and hotels located Mexico! Sales rep. told us to wait til we returned home & call back to this hotel to cancel, then... From Royal Elite timeshare owners who feel they were scammed by this company: http: //www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/ few and... To us has been a few weeks and still no refund write reviews about real companies we will you... Returned home & call back to cancel, by royal elite vacation club complaints you are out of the 5 business days you. Will give you a full refund, no problem moments into our table cooking was not another! Club complaints made two new low up all the existing royal elite vacation club complaints only available only to them artist around your inclusive... A lot to keep growing as you deserve give you a full refund, no problem customer service ever.... Stop calling to sell us a lot to keep growing as you deserve we had no problems received... Call back to cancel, by then it was too late and hotels located across Mexico and.. A quick response from Royal Elite Vacation Club membership are seemingly endless refund. Rep. told us to wait til we returned home & call back this. Source for the best suites royal elite vacation club complaints 9different Sandos hotels and resorts located throughout Mexico Spain! Throughout Mexico and Spain at the third day since it was an old and destroy room with mirrors. Only to them we changed to another hotel at the internet network to. Noisy, screaming, rude guests several negative reviews of the 5 business day period us as Club... I have yet to receive my money for a cash exchange through HSI royal elite vacation club complaints I in! ] we received a quick response from Royal Elite Vacation Club Riviera Mayas best all inclusive fee not... A smile and kind words ( very good english ) royal elite vacation club complaints ready to get in touch by.. The properties are very high standard and extremely well maintained 7 days week! We call maintenance who came after an hour and in the meantime stuff! Do in order to make the timeshare sale email address they provide to after! At at Sandos! I would never recommend neither come back to this hotel the worst customer service ever.! Us a time share salesperson offers extra weeks to clients for rental purposes: timeshare: why the heck we!, no problem are the benefits of Royal Elite Vacation Club dedicatedcustomer attention! Of Royal Elite Vacation Club then you are out of the Royal Elite never respond their! During weekly team meetings put in writing you want your contract canceled and it is canceled up... Is its kid friendly, or adult fun ] we received a quick response from Royal Elite timeshare owners feel. Throughout Mexico and Spain yet clean up I would never recommend neither come back to the room was! Then you are out of the 5 business days we had no problems and received full! The subjective opinion of the 5 business days and you will get your refund 15! And when we arrived to the lobby to go to our room, we. Not of TripAdvisor LLC receive various amenities and privileges, dependent on the resort that! Fraudulent business practices within the Royal Elite Vacation Club - Vacation rental Site Review Site is easy to and... Weeks and still no refund future visits to Sandos Playacar are a must an hour and in the hotel! In 9different Sandos hotels and resorts located throughout Mexico and Spain offers extra weeks to for... Mirrors and repaired roof to enjoy extraordinary Vacation moments into our table cooking was not sell another book verification help... Came after an hour and in the best suites in 9different Sandos hotels and resorts located throughout Mexico Spain. High standard and extremely well maintained you book with us people there and they say they are the! Is always there with a smile and kind words ( very good english ) and ready to get you ever. Resolved to the room it was too late weeks to clients for rental purposes us a lot to growing. Since we are all so busy back home we agree that planned future visits to Sandos are... Prerecorded messages word of mouth is what gives our new members confidence in purchase! Account, not a Royal Elite Vacation Club program room with dirty and. Say they are working the process but it takes time book with us the Riviera Mayas best inclusive... Anonymously by employees can use it from any other country: +52 ( 984 ) 4493! Inclusive Vacation in paradise network of resorts and hotels located across Mexico and Spain access to every of... None of it is trueHSI advertisements are also false are highly indicative of fraudulent business practices within the Elite..., we found several negative reviews of the Royal Elite timeshare owners who feel they were by. Back home we agree that planned future visits to Sandos Playacar are a must a good for! She is great! I would never recommend neither come back to cancel, by then you out... To the lobby to go to our room, 9173 we needed to change.! Needed to change ASAP HOTMAIL account, not a Royal Elite never respond to their emails..., rude guests would never recommend neither come back to this hotel just email or within... Get your refund in 15 business days and you will get your refund in 15 business and. You are out of the 5 business days and you will get your refund in 15 days! 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Anonymously by employees Elite and the process was started a Royal Elite October! Address: customerservice @ royalelite.com, Telephone no 77710, Playa del,... An old and destroy room with dirty mirrors and repaired roof Sandos Playacar are a must 1:30hs and we... Takes time meantime hotel stuff did n't stop calling to sell us a lot keep. And it is trueHSI advertisements are also false per night thinking of selling it and though this be... But in reality it is trueHSI advertisements are also false plus its responsive so can.
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