Virtual & Washington, DC | February 26-28, 2023. I could have started an EBRG. Existing customer business development Dont Ignore Groups Less Easy to Count: The elephants in the room with diversity data continue to be LGBT people and people with disabilities, since it is difficult for companies to get an accurate count for both those demographics. But they need to in order to become the most effective.. What we have found is that having the metrics without the accountability is just half of the equation, Rohini Anand, chief diversity officer and senior vice president for Sodexo Inc., told SHRM Online. Through the years, weve gone from looking at the entire organization to looking at groups, by division. Accountability for internal programs consists of complementary qualitative and quantitative components that ensure the progress of culture change within the organization. Some of the Internal Processes metrics that can be used in Balanced Scorecard approach are - We must push against the status quo. Board.org and The Board are trademarks of Board.org LLC. . I get asked to speak a lot on this topic. A dashboard shows scorecard information with other related items, such as reports, charts and grids. The Balanced scorecard is an integrated approach to assesses performance of business strategy and how changes can be made in the areas such as financial objectives and goals, customer preferences and choice architecture, operations management and supply chain bottleneck resolutions, and organizations learning ability and capacity building Balanced Scorecard also provides a base to build a metrics framework that is aligned and consistent. Subscribe to our email newsletter with stories of people leading diversity, equity, and inclusion at the world's biggest companies. At Sodexo, the diversity scorecard factors into senior executives year-end bonuses. HARVARD BUSINESS SCHOOL CASE STUDY Shifting the - Sodexo. Please purchase a SHRM membership before saving bookmarks. No degree, big problem. Blacks, Latinos and Asians in Senior Leadership: 14% higher than the Top 10, 40% higher than the Top 50 and 61% higher than U.S. companies overall. Claudia Diaz Singer was promoted at The J.M. By brainstorming throughout the organization and leveraging best practices, Nielsen developed business-unit-level scorecards to report representation and movement, while including more granularity on turnover and on supplier diversity. While the ultimate goals of each organization differ, scorecards generally attempt to track benchmark measurements of various key items relating . 255 Quai de la Bataille de Stalingrad - 92866 Issy-Les-Moulineaux Cedex 9 - France, Benefits and Rewards Services A trusted and responsible partner, Financial Results and Universal Registration Document, Press release on non-financial information, Helping women put food on the table in Latin America. Sodexhos qualitative metrics have rigor around them, are measurable and get at the behavior change and outcomes were after, Anand said. Keep raising the bar. Oftentimes what organizations will do is have a numeric value that theyre looking at in terms of improving representation, but then employees who are recruited can often come into a culture thats not necessarily diversity friendly or supportive, said Hubbard, who is president and CEO of Hubbard & Hubbard Inc. Companies get tripped up when they fail to connect accountability for diversity to the organizations goals. If you dont have metrics and scorecards for other things you cant just have them for diversity., Think carefully about the behaviors that you want. Intentional innovation to support the military, Environmental Services and Infection Prevention, Convenience, Office Coffee, and Micro Markets, Engage Employees with Satisfying Food Services, Sodexos Actions to Mitigate Impacts of Coronavirus, leading-edge diversity, equity and inclusion practices. The initiative leverages a host of professional development programs that present opportunities to share diversity lessons with staff and clients, provide training to different employee populations, and develop connections through strategic networking and robust mentoring. Email, phone, or Skype. If there was ever a time when we needed the best and brightest to work in the energy industry, it is now, and yet college students are asking me if a career in oil and gas is like going to work for the tobacco industry. Our Communities: DEI Board, Data Privacy Board, ESG & CSR Board, Enterprise Data Strategy Board, SocialMedia.org, SocialMedia.org Health, and Talent Marketing Board. I was a little bit concerned that we were just measuring executive representation and not everything that was impactful [to the senior management], he says. Go Beyond Representation: When Ken Barrett came on board two years ago as Chief Diversity Officer of General Motors, he received a copy of the diversity scorecard that had been used prior to the companys bankruptcy filing in 2009. One of the many ways we support the diverse needs of our employees are through our offering of inclusive programs and practices such as DE&I learning, flexibility and more. We now also consider qualitative factors, including communications, he says. Anand said one big factor in attaining that designation is Sodexo's diversity scorecard index, a tool that measures quantitative and qualitative progress in recruiting, retaining and promoting women and minority employees. Over time, the metrics focused on hiring percentages, voluntary turnover rate and promotions into management. 2022 Board.org LLC. , Ever since Kevin Hourican took over as President and CEO of Sysco in 2020, the company has seen a lot of positive change when it comes to workplace fairness. Georgia Power's scorecard looks at minority representation on three levels; overall company, mid-level managers and above, and the "feeder pool" into supervisory positions. We are trying to increase the total number of under-represented minorities in the top 100 medical and administrative senior-level positions to 20 percent by the year 2020, Fuller said. - How do customers perceive Sodexo Diversity? Another way to look at it, according to Data Enthusiast, is that a scorecard shows progress over time while a dashboard is a comprehensive snapshot of the moment. A proportion Members may download one copy of our sample forms and templates for your personal use within your organization. Balanced Scorecard is a resource focused strategic analysis tool. A quick Google search will lead you to many articles on DE&I best practices you can adopt, but a few ideas: You dont have to be the CEO to be a leader. If you're leading diversity, equity, and inclusion programs at a big company, you belong in this family. 9, Issue 4, pp. At Monsanto, the scorecard really is a measure of progress, says Melissa Harper, Vice President, Global Talent Acquisition and Diversity & Inclusion. b. Peter Bye, a member of the Society for Human Resource Managements workplace diversity special expertise panel and president of MDB Group Inc., a consulting firm that specializes in diversity and inclusion strategy, said one of the most common questions he gets from people when they learn what he does for a living is what should I measure when it comes to diversity?. temp_style.textContent = '.ms-rtestate-field > p:first-child.is-empty.d-none, .ms-rtestate-field > .fltter .is-empty.d-none, .ZWSC-cleaned.is-empty.d-none {display:block !important;}'; Please confirm that you want to proceed with deleting bookmark. Balanced Scorecard Analysis & Solution, Toyota Motor Corporation: 1990-2010 Balanced Scorecard Analysis & Solution, Risk Management 2.0: Reassessing Risk in an Interconnected World Balanced Scorecard Analysis & Solution, The Last Frontier: Market Creation in Conflict Zones, Deep Rural Areas, and Urban Slums Balanced Scorecard Analysis & Solution, SCMS: Battling HIV/AIDS in Africa Balanced Scorecard Analysis & Solution, Beth Stewart: Navigating the Boardroom Balanced Scorecard Analysis & Solution, Ford Asia Pacific & Africa: The E-coating Facility Decision in Gujarat, India (A) Balanced Scorecard Analysis & Solution, Abby Falik at Global Citizen Year Balanced Scorecard Analysis & Solution, Clifford Chance: Women at Work Balanced Scorecard Analysis & Solution, Shifting the Diversity Climate: The Sodexo Solution, Organizational Development / MBA Resources. To answer that question, I need to look at what youre trying to achieve. Womens share of positions in the executive pipeline increased from 23 percent to 33 percent, with racially/ethnically diverse womens share increasing from 6 percent to 9 percent. His current scorecard focuses on talent acquisition and talent development, with emphasis on key levels for new hires, managers and senior executives. 3 min read. I have been recruiting for 25 years almost now and Ive never seen 24 months like we just went through, says Jason Delserro, Chief Talent Acquisition Officer, Moderator:Colton Palmer, Senior Partnership Manager at DiversityInc Panelists: Steven Wallish, Assistant Vice President of Business Intelligence Analytics at AT&T (Hall of Fame, Top 50 Companies for Diversity list) Tammy Adrian, Vice President of HR Strategy. Make sure that the idea of scorecards and accountability is aligned with the culture of your organization, Sodexos Anand said. } The Balanced Scorecard approach was first proposed by Robert S. Kaplan and David P. Norton in their January February 1992, Harvard Business Review article titled The Balanced ScorecardMeasures that Drive Performance. $('.container-footer').first().hide(); Revenue and/or value added per employee Meeting product introduction goals Leadership performance appraisals include statements regarding diversity and affirmative action good faith efforts and hires, according to Fuller. She talked about the importance of their diversity scorecard and said diversity and inclusion are "just as important a driver of performance as your gross profit numbers." Comprehensive is the critical word there, as dashboards are often more detailed and have more support information. Likewise, Organizational Success factorswhich are the same for all leaders regardless of their levelare a set of competencies, including diversity, that each individual manager is held accountable for, Wiley-Little noted. At General Motors, the HR director of each business supplies the scorecard information to the functional leads, CEO Mary Barras direct reports. Sodexo also prioritizes training and education, which includes numerous learning labs, workshops, and events throughout the country. Communities for people leading change at the world's biggest companies. Shortly after Hourican became CEO, Adrienne, Each year, we celebrate the life and achievements of Dr. Martin Luther King Jr. on the third Monday of January, the Monday closest to Dr. Kings birthday on January 15. The company assesses mentoring effectiveness by tracking return on investment and monitors ENG members career progress through an innovative employee network commitment survey. Sodexo Global Chief DEI Officer Mia Mends talked about the importance of using diversity scorecards to drive D&I plans, She talked about the importance of their diversity scorecard, Erika Brown selected as Citis Chief DEI Officer, Claudia Diaz Singer was promoted at The J.M. Diverse companies are more successful. Policies. Sodexos commitment to diversity, equity and inclusion (DE&I) is supported by our nine Employee Business Resource Groups (EBRGs), which foster cultural diversity and provide networking opportunities. 2 in the DiversityInc Top 50), Monsanto (No. What are the core competencies of Sodexo Diversity and how it can add value going future? Any hiring manager can ask for a diverse slate. var _ctct_m = "20dc9acbbb159cf7b9499c45d801ca78"; This field is for validation purposes and should be left unchanged. 46), Nielsen (No. David A. Thomas, Stephanie J. Creary (2018), "Shifting the Diversity Climate: The Sodexo Solution Harvard Business Review Case Study. 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