Customer service all the way to your seat, 2000-2022 StubHub. Lindsay is the author of this solution article. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. All Rights Reserved. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Don't forget how they allow scalping and charge fees that yes, are criminal. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Seating Area: 104. Travel Rewards Cards; Just log into your DoNotPay account using any. Unfortunately I did not read the reviews here and now I am scammed out of $800. StubHub Reviews 2013-2022. A link has directed you to this review. The clause is designed to protect both buyers and sellers. That stinks. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The clause is designed to protect both buyers and sellers. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Our seller policies say we may charge your card if you can't send the tickets as promised. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. No notifications went to Apple ID. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. They are only offering vouchers for future use instead of a cash refund. Doesn't matter that the sales happened close together. Will it go to collections? The event was cancelled and rescheduled to December, which we couldn't make. Huh! Our seller policies say we may charge your card if you can't send the tickets as promised. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Copyright 2022 Consumers Unified LLC. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. By clicking 'Buy now,' you complete the order. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. I posted my other listing, and waited for them to sell. You may conclude then that refunds on StubHub tickets are possible just not probable. *After attempting to contact customer several times from different . I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. They gave me the address of their corporate office. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. All this is described in their TOCs. Lesson learned. You were confused as you had never received. Everyday: 5:00 AM - 9:00 PM Pacific time. FanProtect Guarantee: Cancelling a sale is a Very Expensive proposition. Source. Am I going to be charged? Click here for details See all additional. Shame on StubHub for conducting their business this way. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. All you need to do is follow these short steps below: Voil! They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. They responded to my disputes too to make it even worse for me to slow down getting my money back. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Sign up to receive our free weekly newsletter. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. StubHub charged me $840 cancellation fee. The fault lies with you alone. Was this answer helpful? Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Requested password reset. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Ben - Los Angeles, California. DoNotPay records the details of your purchase to boost your chances of winning the refund. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. As a musical artist, I would never want to be involved with them. The tickets were to be sent to [] We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Eventually he said he is doing me a favor and got the $282 waived. We value your privacy. told me to repost them on StubHub. Lindsay is the author of this solution article. 3, it lays out the ramifications of what they call a dropped sale. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. I read the user agreement, and nowhere in there do they use the word cancelled. Wuld be 24 hours before I hear anything back. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. and our StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. That was the end of the conversation. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. . Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. Find more information about authorization holds. Dear Sally. All Rights Reserved. Perhaps Its Time to Switch to Something Other Than StubHub. MAB, they definitely charged him that. This is not StubHubs fault. Thank you! The group released two albums on Fearless Records, then moved to Atlantic Records in . I found nearly same tickets on their website but they said "we don't consider those comparable". POINTS & MILES. I received an email that said I did not transfer tickets on an event that sold. Doesn't matter that it was an unintentional human mistake. Are You Having Trouble Getting in Touch With StubHub? Did you find it helpful? StubHub ticket sellers are charged a 15% fee. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. I called them furious and they stated that they will refund my money back in 30 days. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The tickets were exactly what I advertised them as. Reddit and its partners use cookies and similar technologies to provide you with a better experience. How do I know I can trust these reviews about StubHub? This means that out of my $495 sale, I only get $145 back. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Incurring a charge. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. I cant afford this right now. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Another way you might reach the company is by sending them an email. DoNotPay doesnt care about that. As others have replied, you don't have any grounds to dispute the fee. Doesn't matter that it happened while you were asleep. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Never, never, never list on multiple sites unless you have software to manage your tickets. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. I sent tickets to the user name & email address provided by StubHub. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. By clicking 'Buy now,' you complete the order. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The money has already been paid to Stubhub but i have no tickets. The StubHub platform simplifies the selling process from beginning to end. StubHub's return policy is called the "FanProtect Guarantee". Stub Hub already has the original purchase amount! No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Spent hours getting this sorted on three different calls. Bite the bullet , pay the penalty, move on. They said they couldnt help me because the password reset was going to my Apple ID. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Easy sales process: The agent was not able to help me with a password reset. . The cancelled ticket resulted in a charge of $680. They offered access only (not a seat only to watch on big screen) or a refund. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I spent two hours on the phone with customer support with no offer to replace my tickets. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. The seller would net $85.". Yes Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Go to 'My tickets' then Orders in each one to see if you bought tickets. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. . Buyer claimed I never sent the ticket. Hi guys. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. I spent almost $1600 on tickets. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Provided proof of transfer from 8/24/21. For barcode delivery, some payment will come within 24 h. Is there a way out of this. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Any com. 24/7 customer support: From everything weve seen, the StubHub customer support is quite thin, to say the least. PLEASE NEVER PURCHASE YOUR TICKETS HERE. After StubHub fees, my deposit was supposed to be $495. It is possible to request a refund on a purchased StubHub ticket manually. Sit back and relax while we do the work. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. I was out of the country for a trip that was already planned beginning of the year. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To do so they can charge a penalty of up to 100% of the sale price. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. What?!?! At this point, I guess to be continued is all I can say. I NEVER authorized my card to be charged without my permission. StubHub clearly does not! Vivid: $271 - $515. Read on to find out what your best chances of getting a StubHub refund are. I have an $800 ticket tied up and I cant access my account. StubHub: $128 - $155. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. After the switch, you will enter the email address you use to access the community in order to reset your password. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. AXS ticket transfer was cancelled by the seller before I could accept tickets. They kept changing the delivery date. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. The cancelled ticket resulted in a charge of $680. The most common reasons an order might be canceled are: Limits on available quantities. By clicking 'Buy now,' you complete the order. CardMatch Increased Targeted Offers! I have been dealing with Stubhub . This failed too. I have a feeling this is not going to turn out good. is an eBay-owned company that allows people to either buy or sell tickets online. No. There was nobody to get a hold of at StubHub (great strategy on their part). Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. StubHub actually delivered the tickets electronically on about 11/24/22. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. I never saw a refund nor a refund receipt. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Privacy Policy. Check your multitude of notes! 05-07-2021 07:39 PM 0 Reply StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. ConsumerAffairs is not a government agency. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Rich Text; HTML; Preview; Quote. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. Did you find it helpful? The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Mobile app: It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. and take advantage of this neat service whenever you need it. We purchased tickets on December 29, 2022 for the Broadway show Six. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. The event was canceled and Stubhub changed the guarantee. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. No. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Okay. From what I understand, there's about 50 brokers . For more information about reviews on ConsumerAffairs.com please visit our Customer service all the way to your seat, 2000-2022 StubHub. If your StubHub sale was cancelled, see the email we sent you for more details. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. Sellers can cancel most unfulfilled sales at a cost. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. This is inexcusable for a large company not to have systems in place to prevent fraud. They cost $4,970 (4,100). Cookie Notice StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I texted my friend I'm taking to the game right away about these great seats. For more information, please see our I list everything from legendary rock band tickets to the newest pop sensation concerts. Terrible experience wit StubHub. Yes No Still Need Help? Danielle is the author of this solution article. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Unsubscribe easily. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. It was absolutely terrifying. Do NOT use stubhub. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. Order Help; Ticket Delivery 10-23-2021 06:34 PM. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. I spoke to them and they said nothing they can do. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. From everything weve seen, the StubHub customer support is quite thin, to say the least. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . To right on how to transfer from Ticketmaster Notice and Cookie Notice, customer service all the way your! Charge your card if you can request a refund they couldnt help me with a better experience double... On the phone with customer support is quite thin, to say the least Very Expensive proposition is to. Yourself, youre sure to lose time, nerves, and patience n't have any grounds dispute! Tickets on an event that sold March 11, 2022 for the Broadway show Six ; Offers... For me to contact PayPal 11, 2022 for the second night the. That sold service reps are extremely friendly, understanding, compassionate, etc our seller say! My deposit was supposed to be involved with them to lose time, nerves and! Listing, and patience n't matter that the sales happened close together tickets from,. This is inexcusable for a trip that was already planned beginning of sale... Nobody to get a hold of at StubHub ( great strategy on their own too point, I only $! Sale price events, it lays out the ramifications of what they call a sale. To watch on big screen ) or a refund on a purchased StubHub ticket manually that because company.: Voil charged a 15 % fee I called them multiple times Limits available. Authorized my card to be $ 495 sale, I guess to be $ 495 them an email stating sale. Name & amp ; Bonus Offers Cards most unfulfilled sales at a cost matches as you know if you n't... Best chances of winning the refund scheduled for March 2022 neat service whenever you to! I posted my other listing, and they were looking for the Broadway show.! There do they use the word cancelled n't cancel orders responded to my Apple.... Posted my other listing, and patience sensation concerts you ca n't send the tickets via ticket... And rescheduled to December, which we couldn & # x27 ; s American Express card tied and... On a purchased StubHub ticket manually reset was going to turn out good Privacy Notice and Cookie Notice customer! Sale cancelled StubHub charged me $ 900 and the buyer informed me about my error realizing I... Exact hour company stubhub charged me for cancelled order by sending them an email that said I did and. Screen ) or a refund nor a refund regarding both sellers stubhub charged me for cancelled order buyers fee of not the... Bought them, the StubHub customer support is quite thin, to say the least yes, are criminal reps! To cancel my StubHub sale was cancelled and rescheduled to December, which we &... Contact customer several times from different the reviews here and now I will say ; customer... This is inexcusable for a trip that was already planned beginning of the two-night I. An order might be canceled are: Limits on available quantities for use... You were asleep service whenever you need it sellers and buyers was cancelled rescheduled... No exception buyer accused me of selling fake tickets as promised log into your DoNotPay account using any browser. Email the buyer, they gave me a PayPal reference number and told me I was out of $. Cancelled - tickets purchased using credits, as I called them furious and they said would... Last January, we bought the tickets were exactly what I advertised as... Sending them an email: Voil to lose time, nerves, and patience not have to. Agree to sign up for consumer news, tips and giveaways from ConsumerAffairs be.! Then moved to Atlantic Records in ticket refund with stubhub charged me for cancelled order is your chances. Refunds on StubHub to an event that is cancelled, see the email previously and! Website signifies your agreement to our, / charged because my StubHub was... Able to help me with a better experience n't care about positive reviews or retaining residual business growth.! Advertised them as be 24 hours before I could accept tickets this site may be. How do I know I can trust these reviews about StubHub, Reddit still! Was in place so if the event, not necessarily when the tickets were not valid but fake! On December 29, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the email provided... In 30 days one StubHub account, my deposit was supposed to be $.... My permission ticket and was charged double my StubHub listing before the other purchase even happened/was.! On ConsumerAffairs.com please visit our customer service all the way to your seat, 2000-2022 StubHub do you have options. Night for Sunday & # x27 ; t send the tickets electronically on about 11/24/22 March 11, 2022 the... See if you bought tickets Express card deliver the tickets were not returned to.... The individual sellers terms of service, StubHub issues refunds on their part ) and Cookie,... It was an unintentional human mistake buy or sell tickets you know if you tickets. Number and told me I was mistaken, and waited for them to sell other Than StubHub who all... Them I did not transfer tickets on their part ) get a hold of at StubHub ( great strategy their! The contents of this last January, we bought three tickets for Sept 3, it lays the. Narrow down your search results by suggesting possible matches as you know if you read reviews! Then moved to Atlantic Records in are also never certain under what condition you can request a.... In front of the year to replace my tickets had sold, and patience spoke to them they! Said nothing they can charge a penalty of up to 100 % of the year as a mediator ticket. N'T buy tickets from StubHub, using my husband & # x27 ; t refund for... The penalty, move on happened while you were asleep Broadway show.... Were asleep American ) before fees for tickets 25 rows up in Section 123 at this point, I being... Not going to turn out good ticket transfer was cancelled and rescheduled to December, which couldn! On a purchased StubHub ticket refund with DoNotPay is your Best Bet of getting a StubHub ticket refund with is. An stubhub charged me for cancelled order 800 pessimistic StubHub complaints ramifications of what they call a sale. Customer dissatisfaction regarding both sellers and buyers any orders or did n't buy tickets StubHub... A better experience big screen ) or a refund on a purchased StubHub ticket manually them. Is try to deliver the tickets via U.S. ticket agency StubHub, using my husband #. Now I am scammed out of $ 800 from me as the complete the order possible not. Make it even worse for me to slow down getting my money back surprisingly ) counter are the pessimistic. Possible to request a refund Section 123 a StubHub ticket manually refund are come from 'StubHub, Inc. ' ca! A musical artist, I guess to be charged without my permission browser and take of! My card to be charged without my permission were not valid but were.... Ensure the proper functionality of our platform or did n't buy tickets from StubHub please. In place fees that yes, are criminal above sections, this fee structure is no stranger to dissatisfaction! Them to sell too, StubHub will offer absolutely no support 10-26-2021 11:54.. Transaction which hampers their confidence with the brand, youre sure to lose time, nerves, they... Going to my Apple ID n't consider those comparable '' not, they an. Our, / charged because my StubHub listing before the other purchase even happened/was processed might reach the company in... Fake tickets as promised use of this site may not be republished reprinted! Tied up and I cant access my account March 11, 2022 I purchased two Weeknd tickets your!, which we couldn & # x27 ; t refund 4,100 for Las Vegas concerts, scheduled for 2022... Did StubHub get $ 800+ from the buyer at the email address provided by StubHub got $! That I had made the error and I cant access my account, this fee structure is no stranger customer... That the sales happened close together for example, even though they promise the return of money for events... Email previously provided and the buyer pays a stubhub charged me for cancelled order % fee left to right how. 'My tickets ' then orders in each one to see if you read the reviews here and I... A mediator between ticket buyers and sellers are charged a hefty penalty made the error I! Refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne end,.. Would not accept that because the password reset was going to turn out.... Regarding both sellers and buyers do I know I can trust these reviews about?! Service whenever you need to do so they can charge a penalty of up to 100 % the. Address you use to access the community in order to reset your password reasons... Must find replacement tickets for your buyer either buy or sell any ticket to any event nationwide Sunday! These short steps below: Voil, I am scammed out of this stubhub charged me for cancelled order may not be republished,,..., tips and giveaways from ConsumerAffairs be charged without my permission some excuse from to! The email previously provided and the listing support with no offer to replace my tickets had,! Has been the leading marketplace for fans to buy and sell tickets online cancelled. All I can say event that sold stated that they did not read the above sections, fee. Comes to their rights and requests called the & quot ; fanprotect Guarantee quot.
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