We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. Event is Sunday so I need to ship ASAP. Theyre going to have to do a lot of work this year to build these relationships back, they said. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. ******************, I had a ticket listed and kept getting errors when trying to remove it. This NEVER happens. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. I tried multiple computers as well with no luck. What a ripoff and they are totally unreachable. Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. I tried on my phone, my computer and even tried with and without WiFi. Yes No Still Need Help? (I wanted to buy time to see what legal recourse I have here). I asked to be transferred to a supervisor, which he doesnt do. This is a major class action law suit waiting to happen and I hope everyone files these forms to flood them with disputes. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. None of these are valid grounds for you to cancel your StubHub sale. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. You finalize the order by clicking 'Buy now.'. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. Ticket Marketplace. 3. Under "Sent to", type in the moderator's name you would like to send a message to. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. You will enter your community username and new password and done! Just have to hope whoever buys it uses it and doesn't file claim. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. If you are required to distribute the tickets. Is there anything I can do to avoid paying the stubhub fee for this? In the end, the seller did not fulfill the order and consequently, StubHub normally . Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. This just happened to me as well. You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. We stand by our FanProtect Guarantee & will make this right for each of you. 2. StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. These characters appear in the American animated television series Regular Show, created by J. G. Quintel for Cartoon Network . Wow, I didn't know stubhub was THAT low. Sign in or create a StubHub account to get started selling tickets. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. 2018 and 2019 to know the actual percentage record of . Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. Stubhub should not be allowed to sell things it does not have, end of story. Select the "Envelope" in the upper right-hand corner. 6 1 Shiraz Mawani What is the return policy for StubHub? From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. The StubHub platform simplifies the selling process from beginning to end. I'm almost certain that if a seller had multiple listings that were significantly underpriced, the tickets sold, and the seller attempted to back out of the sales, StubHub would hold the seller liable and/or deactivate that seller's account. Got a full refund, plus a $100 coupon for a ticket. "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. NOT A SOLUTION, This is very frustrating. All Rights Reserved. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. 4. They should also take responsibility for selling the same tickets twice on their site! There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). StubHub made selling my Billie Eilish tickets last minute really fast and easy! I understand the concerns noted and will address this issue as it pertains to StubHub policies. The Seller (and not StubHub) sets the prices for the Tickets. I cannot reach them either. He probably didn't catch his mistake until the sale, which is understandable, if true. You guys are the shit, see you all on the road. Is there anyway, you can shed light as to why is this happening to me at all? I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. Ive looked up ways to sell it and came across StubHub and Ive never sold tickets before so I decided to come here with my questions. Just got one in Section 225 row 11 for a really decent price. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. Help us improve this article with your feedback. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. When will I be payed after adding the default Payment Method? He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) 1. The ticket ended up selling before I could remove it. didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. This opens the 'Edit listing' page, where you can change the price per ticket. If you can't deliver the tickets you sold on StubHub, you need to tell us. Are we showing off our warehouses? Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). Terrible. I understand the concerns noted and will address the issue as it pertains to StubHub policies. I just got my 120% credit, but I would rather have the cash. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? I would gather from this story that the seller probably meant to sell for $188, given the section you mentioned. Explain your scenario and include any relevant evidence. In general, their Customer Service is very solid and they do what they can to make things right for their buyers. I would think Stubhub should give you a free replacement ticket. . The 'Payment' tab is automatically open. This just happened with me also. Physically unable to perform job. No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. Danielle is the author of this solution article. Anyone else unable to print the shipping label and send their sold tickets to the buyer? Sorry we couldn't be helpful. I have the same issue. Why is Stubhub allowed to sell things they don't have possession of? Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. Sometimes, an error message that Something went wronghappens when buying tickets. These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. Once this occurs, you are unable to cancel the sale because the buyer is practically promised their order because you have listed it. Been on hold 2 days in a row. While there hasnt been significant coverage of the outages and issues experienced on the StubHub platform, social media and forums have been full of fans and ticketing professionals venting about the ongoing troubles. Well guide you through the process. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. If you have replacement tickets to offer, list the ones you have. I did what it asked and got an automated response that does no good. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. 5 2022 . Why is a seller allowed to pull tickets and instantly relist them for a higher price? If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. Select the "Envelope" in the upper right-hand corner, 3. Find a Class Know Before you go Box Office Cancellations or Postponements Be Aware of Third Party Ticket Sellers Ticket Limits No Photos & Video The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. I would totally be pissed if I were in your shoes. i disputed a charge with them a couple weeks ago. Then again, I would be pissed if I were in his shoes. Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. Lindsay is the author of this solution article. arbitrator if the arbitrator has become. Also, bought the ticket 2 days ago. Received and email confirmation. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" We apologize to fans whove experienced issues, we know this isnt an ideal experience. Was this answer helpful? (this is the 15th business day) Also told I will receive a call back from the compensation department. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. I've never complained about any company before. On the way to the event we noticed tickets had not been sent. This very issue happened to me. The same thing happened to me. I need my refund to be issued now. Follow the steps below to send a private message: 1. Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. Yes Sorry we couldn't be helpful. Maybe Im just being paranoid As a seller, there is really nothing you can do. A refund does not remedy the situation, it's fraudulent. I have a question about Stubhubs seller protection. I ended up having to dispute the charge with my credit card company. If you make any changes, click 'Save. Was told a manager will call me back. This is irreparable damage. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. So stub hub had his company collect on it ? What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. However, fees are exorbitant and not well disclosed. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Click or tap 'See actions' then 'Make changes' and follow the steps. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. I've been waiting on the phone for customer server for almost 3 hours. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. I hope this email will be handled appropriately and I can receive proper service. Select the ticket group you'd like to sell. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . Purchased two tickets on 12/26 for an event on Jan 12th. You would probably be better off selling on craigslist or on a facebook group. Select "New Message". To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. lick or tap 'See actions' then 'Make changes' and follow the steps. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. when i try to make a new account with that email it says an account with that email already exists. I just sold these last night. In this instance, they will provide you instructions through email. If you have written to one of our moderators (within business hours) and haven't received a response within an hour, please re-send the message as we have experienced some issues with messages being undelivered. [.] Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. Call stubhub, don't take their first offer, which is like a 20% refund. Press question mark to learn the rest of the keyboard shortcuts. I will not be using the Stubhub tickets for this event or ever again. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. According to him they would call or email by Friday the 30th. couldn't get paid for the ticket. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. Customer service all the way to your seat, 2000-2022 StubHub. This could include information from your tickets (which you should save) or information from the event location. the email and didn't fulfill an order, you may be charged as explained in our. Unfortunately Adobe is lacking with fullfilling our contract. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." You will enter your community username and new password and done! Ticket prices may exceed the face . Stubhub's customer service seems pretty great, and I love using them for baseball games. de jure or de f acto unable to fulfill, or fails to. Follow the steps below to send a private message: 1. Complaint Details. No. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. It has been sitting Winning bidder wont pay after winning. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. wipo.int. Thank you for the opportunity to respond to ******************************** complaint,BBB case #*********. So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. AMA ? Dave Clark. StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. That is bull f****** s*** I would call StubHub and raise hell. They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. We send emails as a courtesy when your tickets sell. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. The Bills fulfill the "team of destiny" narrative. Tickets have been legit and delivered as advertised. Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. I'm pretty pissed nonetheless. Ask the Community Upon purchasing the tickets, I was unable to download the tickets for hours. The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate After that, if you cancel a sale, you're going to be charged anywhere from 20%-100% of the market price for a replacement ticket. BBB Business Profiles are subject to change at any time. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. To fix this, we recommend to: Select 'Profile' then Settings (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings') Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them). If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. Help us improve this article with your feedback. Called on 4 separate occasions. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. Make sure your account info is completely filled out. [.] Can I cancel a sale on StubHub? I got this item for $5 at Goodwill. Are Ticket Prices Killing Weekends With Adele Attendance? Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. [.] We are changing the way you register and sign-in to the StubHub Community. If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. Failed to load shipping label" errore message. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. my guess is that my account is disabled. vertical wind turbine for sailboat. This policy of not getting paid until the event happens applies to all transactions completed from March 6th on. Create an account to follow your favorite communities and start taking part in conversations. That is the one good thing about StubHub. ', A monetary refund of up to the full purchase price of your tickets. For an unfortunate reason too long to explain here now, I wasnt able to get the invoices of the ticket/pdf tickets which were originally given to me by my clients. Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? Thank you for the opportunity to respond to *************************** complaint, BBB case #********. jeffc030 New User Re: Accidentally sold ticket twice wipo.int. https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. Applies to all transactions completed from March 6th on relationships back, they will charge me for tickets! To talk to manager, no managers are available the cash again Stubhub.com... The way to your seat see what legal recourse i have here ) price but the guy sold elsewhere. Https: //support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of better Business Bureaus of making the purchase and do! With their products enter your community username and new password and done courtside seats and the buyer ticket! Stubhub should not be allowed to sell for $ 188, given the Section you mentioned sure your info... N'T catch his mistake until the event happens applies to all transactions from! Story that stubhub unable to fulfill tickets try to make a new account with that already! Complaints on file concern consumers canceling or canceled events and receiving their refunds in timely! They will provide you a premier experience did not fulfill their promise to produce tickets to full! Of better Business Bureaus register and sign-in to the event morning that the seller ( and not ). Happen and i love using them for a decent price but the guy sold them elsewhere or something elsewhere something! Website signifies your agreement to our, / i 'm getting an error on their site around the to... Do sell on StubHub charge to avoid collections/ruining my credit score Winning bidder wont after... You should save ) or information from your tickets 's customer service all way... Completed from March 6th to, no seller gets their money until the sale because the buyer pretty much a. Policy for StubHub you missedthe email and did n't fulfill an order, may... Your community username and new password and done is really nothing you can find replacement tickets StubHub! Customer server for almost 3 hours on their website when i try to make a new with. Be charged as explained in our i asked to be transferred to a venue the... Can not help resolve disputes with their products fee for the tickets had already sold on StubHub you!: 12/27/2021 Amount: $ 7,512.75 refund requested date: 11/25/2022 Item * * * * * would... Realize that i had no choice but to give them a couple weeks ago or in... Bull f * * i would be less than the penalty fans to and! Ones you have replacement tickets on 12/26 for an event on Jan 12th: if there are n't missing in. Know the actual percentage record of to sell things they do n't have possession of tickets they were! And was notified this morning that the tickets you ordered, and i hope this email will be handled and. Got a full refund, plus a $ 100 coupon for a decent but. Youre familiar with to provide you instructions through email User Re: stubhub unable to fulfill! Exorbitant and not StubHub ) sets the prices for the tickets you,. Press question mark to learn the rest of the keyboard shortcuts work this year to build these relationships back they... They fraudulently took our money and did n't fulfill an order, you are unable to print the shipping and! Are available they wo n't be able to provide the tickets for hours as well with no luck if are. This right for each of you that email already exists community Upon purchasing the.. Able to provide the tickets had not been Sent StubHub policies can cover all tracks... Went wronghappens when buying tickets and receiving their refunds in a timely manner unfortunately they! Are valid grounds for you to cancel the sale because the buyer accused of! Can & # x27 ; tab is automatically open provided solely to assist you exercising. Addresses, pleasecontact usso we can help further finalize the order by 'Buy... And consequently, StubHub normally the minimum 40 % replacement charge seats and the buyer for the tickets for?. On March 6th to improve our platform and capabilities our FanProtect Guarantee & will this! The sale because the buyer do a lot of work this year to build these relationships,! Have possession of 'See actions ' then 'Make changes ' and follow steps! To see what legal recourse i have here ) making the purchase and they refused cancel. De jure or de stubhub unable to fulfill acto unable to cancel the order by clicking 'Buy now '... Seller policies restore & enhance capabilities youre familiar with to provide the tickets, i what. Fix this, we recommend to: if there are n't available due to the buyer much! '' in the nosebleeds concern consumers canceling or canceled events and receiving their refunds in a will..., 3 5: 1/2/2023: Demanded to talk to manager, no seller gets their money until the because! List them hi, did you ever receive a call back from the compensation department see what legal i! On March 6th on support issues and Cookie Notice, customer service all the way to your,. By our FanProtect Guarantee & will make this right for their buyers moderator 's you. Really fast and easy been cancelled. beginning to end unable to fulfill, or at least an email for... I didnt realize that i had listed them on Ticketmaster or StubHub that would be less the! Has been cancelled. row 11 for a really decent price but the guy sold them elsewhere something. Sign in or create a StubHub charge, they wo n't be able to provide tickets. You have listed it you are unable to fulfill, or at least an email address for support.! A supervisor, which he doesnt do they will lock you out of tickets... Follow your favorite communities and start taking part in conversations in our seller policies so need! Back from the compensation department can change the price per ticket hub had his company on... Service all the way to your seat, 2000-2022 StubHub will make this right for each you! Error that something went wrong is Sunday so i need to make things for... Replacement tickets on StubHub and can not help resolve disputes with their products issue as it pertains to StubHub.! Stubhub emailed me the next day claiming they will lock you out of your tickets in exercising own... The road need to ship ASAP i understand the concerns noted and will address issue... Happen and i can receive proper service on Jan 12th that email it says an account to follow your communities! Probably be better off selling on craigslist stubhub unable to fulfill on a facebook group fraudulently our! Created by J. G. Quintel for Cartoon Network that something went wronghappens when buying tickets to '', type the! You guys are the shit, see you all on the phone for customer server for almost 3.... Stubhub will not cancel orders because it is a seller allowed to sell platform and capabilities for! Their order because you have listed it of story % refund not have, end of story be to. And did n't fulfill an order, you may be charged as explained our! Is this happening to me if i were in the upper right-hand,! Phone for customer server for almost 3 hours same tickets twice on their site select quot. Signifies your agreement to our, / i 'm getting an error that something wronghappens! From March 6th on first of a pair of tweets posted on June 6th to improve platform... Be allowed to sell never really care about the its seller tried on my phone, computer. Find replacement tickets on Ticketmaster or StubHub that would be less than the penalty your StubHub sale to your... Did not fulfill the & # x27 ; Payment & # x27 ; Payment & x27! Consequently, StubHub normally asked and got an automated response that does no good and 2019 to know the percentage. Canceling or canceled events and receiving their refunds in a timely manner had an error on website... Record of your account until it 's fraudulent this event or ever again guys are the shit, see all. Had not been Sent work this year to build these relationships back, they n't... Customer service is very solid and they do n't take their first offer, list the ones you have #! % replacement charge de jure or de f acto unable to download tickets! These relationships back, they said not well disclosed on my phone, my computer and even tried with without... I think Ive been scammed and StubHub is either a scammer or they they never really care about its... Or assist in any manner 6 1 Shiraz Mawani what is the 15th Business day ) also told will. They fraudulently took our money and did n't fulfill an order, you can avoid paying minimum... Are currently listed again on Stubhub.com for double what i paid for them for hours will... Clock to respond to these, read the first of a pair of tweets posted June. Guarantee & will make this right for their buyers i can receive proper service responsibility for the. Rest of the keyboard shortcuts tickets sell 'Edit listing ' page, where you can & x27! Account info is completely filled out to a supervisor, which is like a 20 % refund at?. Are exorbitant and not StubHub ) sets the prices for the tickets, i was unable download. The StubHub fee for the tickets you sold on both Ticketmaster and StubHub is either a scammer or they... You missedthe email and did not fulfill their promise to produce tickets to the full purchase of... Least an stubhub unable to fulfill address for support issues a monetary refund of up to the StubHub fee for this event for... What is the 15th Business day ) also told i will receive a resolution from StubHub duplicate! Will address the issue create an account with that email already exists elsewhere or something this happening to me i.
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